Do you want to open it in QuickTime player?" All postings and use of the content on this site are subject to the. Jan 2, 2018 5:57 PM in response to thunderseed Jan 2, 2018 10:55 PM in response to LarryHN The update to High Sierra solved my problem. In response to LarryHN, The mac says OS 6 El Capitan version 10.11.6. But when I click on it, or any of the other videos I get a error message that says "Photos can't play this video. Before we move to the solutions, let’s point out a few things. How do I figure out if I am using iCloud photo library on my phone? Using HEIF or HEVC media on Apple devices - Apple Support, This site contains user submitted content, comments and opinions and is for informational purposes only. In response to thunderseed, On your Mac under the Apple menu ==> About my Mac will give you information about your Mac including he OS version - likewise in Photos under the photos men about Photos will give you information including the Photos version, And your iCloud settings for Photos can be seen the the Photos menu ==> preferences ==> iCloud, It really would be a good idea for you to go to your local Apple store adn take a few beginning Mac classes, Jan 2, 2018 10:51 PM in response to LarryHN what version of the OS and of IOS do you have on your devices? Are you getting any error message? To do that: This method will reset all the settings that you have adjusted according to your desires. Go to Settings and choose Safari. You may also read: How To Fix iPhone Won’t Connect To iTunes Store. Also, I have tried numerous times to get my iCloud Drive to show my iPhone photos and videos on my mac, but I can't figure that out either. To reset network settings: A bug in the software can be responsible for various issues, including this one. Jan 2, 2017 11:22 AM in response to gail from maine

When I plug my iPhone 7 into my Mac via USB, the Photos app pops up, along with iTunes. Tap the Updates section in the bottom-right corner. In response to thunderseed, Jan 3, 2018 8:54 AM in response to thunderseed Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. I thought I used to be able to import and watch my videos on Photos before. iOS 10.2, Jan 2, 2017 10:45 AM in response to TimothyJohansson Some of them are like they aren't even on my phone. Just keep in mind you will have to enter the Wi-Fi password again.
Less, User profile for user: Here are a few things: a faulty app, the fact your apps are not up to date, or a bug in the software. Check "Settings > Your Name > iCloud > Photos". So I selected the few videos I didn't want to import and imported them. Either upgrade the Mac to High Sierra or change the Settings on your iPhone to convert the videos when exporting. To reset all settings: This can solve the problem. Every update always comes with some improvements, new features, and bug fixes.

Q: I'm trying to download my iPhone videos to my computer but can't do it!! It may cause a wide range of issues on your iPhone. To download the videos, you need to make sure that your iPhone has enough storage space and you’re connecting to a stable Wi-Fi or a cellular network. If you are facing the same problem, try the solutions listed below. gail from maine, Jan 2, 2017 10:48 AM in response to TimothyJohansson, Jan 2, 2017 11:22 AM in response to gail from maine, Jan 2, 2017 11:50 AM in response to TimothyJohansson, Jan 2, 2017 3:26 PM in response to gail from maine, Jan 2, 2017 5:17 PM in response to TimothyJohansson. thunderseed, User profile for user:

Nothing is showing up there, except for garage band, but I thought photos and other media on my phone should show up there too, but it's not.

Still very unclear. How are you trying to import the video?

Ok - You are using iCloud Photo Library on your Mac - are you using it on your iPhone? Remove the cover/casing: If you are using a hard cover or a casing on your iPhone, it may lead to the no sound during recording a video on iPhone. Oh and also, here is a screenshot of my iCloud Drive on my mac. You want to watch a video, but your iPhone video playback is not working – what can you do to fix this? Let’s say that iPhone video playback is not working when you open YouTube or Facebook. Thanks for the easy to ready and see instructions (pictures are always so helpful!).

On the other hand, you may notice that your iPhone won’t play the videos from any app that allows that option, including Safari browser, Facebook, etc. I am attempting to update my mac to High Sierra right now, hopefully that works. There are many problems that can be solved with a soft reset. Q: TimothyJohansson.

If that is the case, then you would import your photos and videos to your photos app on your computer: PHOTO IMPORT IOS TO MAC/PC.

Why can't I get videos off my iPhone 7? See: Using HEIF or HEVC media on Apple devices - Apple Support. I use iCloud and they are all there when I go online but I have 130 videos I'm trying to download and I can … Photos don't just "end up" in iCloud. Haven’t updated as I have read of the ‘Brick’ issue over some Internet forums. Looks like no one’s replied in a while.

So on my phone I have 1000 pictures and video... when I try to get them on iPhoto I can't see some of them even though they were never imported to my computer.

Many times, internet connection issues are responsible for the problem. If the application is poorly coded, it will not work properly, but not just that.

Q: My iPhone 11 running iOS 13 won't play videos (Game Trailers) on Steam. Jan 2, 2017 3:26 PM in response to gail from maine Once the app is closed, go back to the Home screen and open the application again.

Jan 2, 2017 5:17 PM in response to TimothyJohansson Follow the steps below: These problems / solutions are found and effective on  iPhone 4, iPhone 4s, iPhone 5, iPhone 5s, iPhone 5c, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus and iPhone SE. I tried to reconnect the phone multiple times, still the same thing. And then I see that somehow the video I was hoping to import is somehow there under "Today". I don't know...the pictures and video I take on my iPhone end up in my photos on iCloud. In response to thunderseed. I use iCloud and they are all there when I go online but I have 130 videos I'm trying to download and I can only download them 1 at a time...frustrating! In response to LarryHN. … Jan 2, 2018 8:51 PM in response to LarryHN My iPhone isn’t playing videos I have made from the same phone.

Make sure to delete possible faulty apps, by finding the app’s icon on the Home screen. Your iPhone 7 + may be capturing the videos in the HEVC format. Jan 2, 2018 11:09 PM in response to thunderseed To start the conversation again, simply ask a new question. Tap the “x” sign and select ” Delete” on the popup screen to confirm. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site.
In response to TimothyJohansson. If you are connected to a Wi-Fi network, switch to cellular data to see if this will make any difference, or connect to another Wi-Fi network. What can cause the problem? Your email address will not be published.

Are you using a Mac or a PC? To start the conversation again, simply ask a new question. You will see a preview of the apps you have been using, Swipe left or right to find the app (YouTube, Facebook, or any other app that won’t play the videos). In response to thunderseed. Sometimes, iPhone won’t play videos from a specific app, for instance, YouTube. Open Manage Storage 5. And unfortunately QuickTime player gives me the same message. Thank you!! To find a video downloaded on an iPhone: If you have iCloud storage on: 1. 5. Jan 3, 2018 8:50 AM in response to thunderseed User profile for user: Before you move to other solutions, you should force quit an app and launch it again. Photos and videos will only import from the Camera Roll, however, so if they are in any other album, then you can't import them. How am I supposed to figure out what my iCloud settings are?

But only some of my videos and pictures from cameral roll will download to the computer. I'm running OS X El Capitan version 10.11.6 on my 24 inch Mid 2007 iMac. Looks like no one’s replied in a while. This site contains user submitted content, comments and opinions and is for informational purposes only. Are you sure they have not already been imported? If that does not fix the problem, you can reset network settings to factory defaults. Click on it to delete the app.

In response to TimothyJohansson. Thanks again. Thanks for taking the time to explain this to me step by step. Are you saying that your iOS device has iCloud Photo Library on, but your computer does not? Check the Settings. I downloaded "AnyTrans" to help and some of the videos I'm trying to download "don't exist" but I can watch them on my phone and icloud account... Can anyone help me download the stuff that's on my phone to my computer without having to do it one at a time through iCloud? If you are then you can not "import" anything via USB - everything is transferred via ICPL, And You still have not told us what version of IOS you have on your iPhone but most likely you have IOS 11 which by default uses and new more compressed video format - if you are then you either need to change the photos to use the most compatible format for photos and video or you need to upgrade your Mac to High Sierra which supports the new formats - you are currently a couple of years behind on your Mac, Jan 3, 2018 11:55 AM in response to thunderseed You want to watch a video, but your iPhone video playback is not working – what can you do to fix this?

In response to gail from maine. It’s a safe method and it won’t delete any of your data. In response to gail from maine.


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